Control theory (test)

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Uploaded: 24.07.2013
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1. Merit Elton Mayo is that it:
a) the first to use scientific methods in management
b) formulated the principles of the ideal (bureaucratic) organization
c) has established a hierarchy of needs theory ("hierarchy of needs")
d) headed the Hawthorne experiment laid the foundations of modern experimental sociology of labor

2. Understand how the organization is centralized in comparison with others, you can by the following characteristics:
a) the number of decisions taken at the lower levels of government
b) the amount of control over the work of subordinates
c) the importance of the decisions taken at the lower levels of government
d) the effects of decisions made at lower levels of government

3. Types of management activities within the framework of strategic planning:
a) determining the direction of the organization, analysis and adaptation to the environment, setting the organization's objectives;
b) Internal coordination of the organization, development motivators for staff, external coordination of the organization; correction of the organizational structure,
c) allocation of duties, introduction of traditions, adaptation of employees;
d) innovation, analysis of the internal environment, performance monitoring.

4. Reluctance to delegate authority to the head may be due to:
a) lack of trust in subordinates
b) fear of risk
c) a delusion, "I'll do it better"
d) lack of control over the work of subordinates

5. Higher demand in the pyramid of needs Maslow - is:
a) acceptance and affirmation
b) the safety and security
c) physiological needs
d) expression

6. Monitoring is carried out:
a) directly in the process
b) prior to the actual commencement of work in order to prevent false or unfounded decisions
c) after the operation to check the correctness of the decision
d) for the purpose of early detection of abnormalities that prevent the execution of judgments in full, the right quality and on time
e) in the form of monitoring the work of subordinates

7. The main elements of the communication process:
a) Canal
b) the recipient
c) the sender
d) Information
e) the mediator

8. Basic approaches to change management:
a) liberal
b) compulsory
c) rational-empirical
d) regulatory converter
e) democratic

9. The best time to overcome resistance to change:
a) before the emergence of resistance
b) after the onset of resistance
c) during the entire period of resistance
d) after the win over the majority of participants
e) after the workers will see positive results from the process of change

10. Activities aimed at making profit through the creation and sale of goods and services, is called:
a) marketing;
b) management;
c) businesses;
d) business;
e) antreprenerstvo.

Additional information

11. The main categories of management include:
a) function
b) subjects and objects
c) methods
d) types
e) principles

12. Functions of organizational culture:
a) security
b) Education
c) regulating
d) adaptive

13. Features a "culture of power" ("Culture of Zeus")
a) security staff
b) the minimum amount of overhead
c) hesitancy in crisis situations
d) a minimal impairment of the rights of individuals
e) personal selection of employees

14. Characteristics of communication model D. Burley:
a) the presence of a decoder
b) a description of communicative abilities
c) description of the act of communication through "hate - love"
d) the presence of feedback
e) consideration of the effect self-fulfilling prophecy

15. The first stage of the communication process include:
a) selection of information
b) interpretation of the message
c) send a message
d) choice of information channel
e) the emergence of the idea of \u200b\u200btransmitting information

16. In the second phase control is carried out:
a) the development of standards and criteria
b) the development objective
c) measuring progress
d) comparing the results obtained with planned
e) comparison of the results between a subordinate
f) corrective measures

17. Characteristics of the communication network configuration "y":
a) a decentralized network
b) highly centralized network
c) the presence of "watchman"
d) weakly centralized network
e) reduction of traffic load on the head

18. Management solution - is:
a) a clear statement of the problem
b) choice of alternatives
c) decision-making style
d) planning results

19.Protsess decision begins with:
a) mission statement of the enterprise
b) setting management objectives
c) identifying the problem
d) determining the person responsible for acceptance of decisions
e) identification of the functional areas where a decision

20.K errors control process are:
a) control for the sake of punishment
b) ease and economy
c) the lack of information on the results of monitoring
d) Control on the occasion

21. Conscious lack of something that causes the impulse to action - is:
a) motive
b) needs
c) incentives
d) goal

22. The motivating factor in the theory of F. Herzberg include:
a) wages
b) the conditions at the workplace
c) the possibility of growth
d) achieve and promotions
23. Programmable solutions are associated with a fairly ... that arise in the organization more than once, which allows ... develop a clear decision-making in the future.
24. The horizontal communication within the organization are in the nature of exceptions and are usually ...
25. Strategy - the best set of rules and techniques designed to achieve ...


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